Pingdom - Review 2022

Pingdom, which begins at $13.95 per calendar month, is a powerful and characteristic-rich website monitoring service that's owned by SolarWinds, Inc., an established Software-equally-a-Service (SaaS) company focused on It Management that has some other product in this roundup, SolarWinds Web Performance Monitor. Every bit with most of the other competitors in this roundup, Pingdom packs a variety of monitoring functionality across site availability, real user monitoring (RUM), transaction monitoring, alerting, and much more than.

While Pingdom'south user interface (UI) is less customizable and far more than utilitarian than SmartBear AlertSite Pro, our Editors' Pick for minor to midsize businesses (SMBs) and more code and number-heavy for business organization users than AppDynamics, our Editors' Choice for enterprises, its fast alerting, uptime metrics and thorough root cause analysis give businesses the ability to speedily decipher what operation or transaction issues their site is having and why. This kind of deep drilldown into a website mistake is more relevant for an organisation's developers and IT staff than front-facing business users, but they'll be happy when they receive a telephone call from It saying they've located the root cause of the problem and stock-still it.

Pricing Breakup

Pingdom starts as low as $13.95 (Pricing updated since publishing) per month for its Starter Program, but the platform's tiered pricing model capping the number of websites, checks, users, and text alerts yous receive per month makes this level unrealistic for even the smallest SMB. Fifty-fifty the $42.95 per calendar month Standard Plan only offers 50 Checks, which represent the specific sites, pages, or transactions selected for monitoring, and is likely inadequate for a business relying on regular website monitoring and adding more checks consistently over time.

For SMBs, your best bet is the Professional Plan, priced at $229.00 per month and billed yearly for an annual base toll of $two,748.00. This plan gives you 250 Checks, 5 million Real User Monitoring (RUM)pageviews over 5 sites, five users in BeepManager—Pingdom'southward Incident Management System—and avant-garde features such as multi-user login, and website/RUM tag checking not available in the Starter and Standard plans.

The other catches with Pingdom's pricing are its pageviews and text alert counts. The more popular a business' website becomes, the more than likely they may be priced out of a lower tier. The Professional Plan gives you five million page views per month over up to 50 sites, every bit compared to 100,00 pageviews on but one site for the Starter Plan and 10 1000000-plus for the $454 per month Enterprise Programme. The Professional Plan also grants an account 500 text alerts on per month, compared to upwards to 1,000 per calendar month for Enterprise, just once that initial monthly text warning allotment runs out you lot'll need to add credits to buy more. Text alerts are not typically a business' go-to alerting method, but they're key in notifying an organization nearly critical website bug exterior of business hours. A few serious overnight site outages alerting multiple squad members, and paying for a higher pageview count or more text alerts could get expensive. When an account runs out of Checks, hits its pageview limit or uses upwardly its text alerts, a box pops upward prompting....

Getting Started and Dashboard Navigation

Setting up Pingdom was simple, but what proved trickier is wading through the platform's wealth of data to find specific components of a site to monitor. Upon logging into the web application an Analyze My Website box pops up prompting you to enter a URL, and quickly verify your proper name, time zone and country. In an instant, Pingdom crawls the site and offers a suggested list of 250 URLs inside any given site to run a check on to ensure the page'southward server is up and running.

The Suggested Checks proved more useful for business organisation users in theory than in exercise. Rather than articulate listing of folio titles, each suggested item was solely a URL, and a bulk of the list was fabricated upwardly of diverse images and third-party services running on the site. Only when clicking on the Alternatives button on the right of the item for the homepage did a list of internal landing pages come upward. This part of the setup was far less intuitive than configuring all the other website monitoring services, where rather than being presented with a list of conspicuously named pages and performance metrics to monitor, or an engaging visual representation of the website like the TrackerMap provided by Ghostery MCM, I was inundated with a list of largely irrelevant URLs to scroll and sift through.

Pingom'due south website monitoring is based on Uptime—the availability of HTML on the website, which also includes latency and response time. I chose a few pages for Uptime Checks and found myself on the main dashboard page. The left-paw navigation bar clearly lists tabs for all the main functionality a business user would need to access: the primary dashboard, monitoring, alerting, reports and sharing. The Pingdom dashboard is laser-focused on metrics indicating the current health of the components and transactions existence monitored on a website: a Bank check's most recent downs during the terminal 24 hours, any current incidents, and RUM page load time. A green up arrow side by side to a site indicates it's running smoothly, with a reddish down arrow meaning something's down. I liked the simplicity of the Pingdom dashboard layout and it was easy to find the tab I was looking for, but the rigid, utilitarian black layout had me wishing I could pull out specific metrics and conform them in customized tiles equally I did in AppDynamics, Dynatrace UEM, and SmartBear AlertSite Pro.

Adding a new Cheque takes a few steps. For an Uptime Check, a box pops up prompting you to make full out the name of the Check, gear up the interval, and to cull an Email, Network, or Web Check with different technical options to monitor various types of servers, ports, or Spider web page scripts for a response. The interval time ranges from the recommended 1 minute all fifty the way up to an hr. Afterward that, you lot add the URL or IP address of the folio you lot want to monitor, choose which global location to test from (North America, Europe, or Asia Pacific), check an optional box to use Cyberspace Protocol version 6 (IPv6), add tags, and choose a detailed alerting policy for that check—one of Pingdom'due south strong suits. The platform'due south advanced alerting capabilities are detailed further downwardly. Adding a new Transaction Bank check works the same way. The manual Bank check add-on process was overall far easier to understand than scrolling through the initial list of Suggested Checks, so much so that Pingdom might consider reversing the process or porting this cleaner functionality to the way it displays Suggested Checks.

Monitoring and Reporting

Pingdom provides an even split between synthetic operation monitoring and RUM. Uptime and transaction monitoring are based on synthetic traffic, with Pingdom's servers probing a website or the specific path of say, an ecommerce client on a website. Pingdom currently offers the option to examination from either North America or Europe, and ultimately plans to add an Asia-Pacific region.

Pingdom also has a gratis tool called the Pingdom Website Speed Exam used to test your site or a competitor's site to gauge server load requests per 2d, website load time, and page size, giving a performance form on a scale of 100.

Existent User Monitoring is included with all Pingdom packages. To set up RUM on a site, y'all need to copy and paste a JavaScript code snippet in the site'southward head. The service is agentless, and so there'south no need to install anything on the server, but unless a business user is passable in front-end HTML and JavaScript you'll need a developer to brand sure this is done correctly. One time set up upwardly, Pingdom's RUM monitors sites using page load time to measure out user satisfaction. In the Experience tab, some other simple traffic calorie-free color coding scheme indicates whether a user is "Satisfied," "Tolerating," or "Frustrated" with the site. As with Dynatrace UEM and AlertSite Pro, Pingdom uses the open Awarding Performance Index (Apdex) standard to measure user feel satisfaction. The traffic light color scheme isn't quite as in-your-confront as Dynatrace's smiley and frowny faces, only I institute the user experience displays clear and informative.

The Real User Monitoring tab is too where Pingdom breaks downwards site traffic from different browsers and platforms. Drilling down on a specific site, concern users can check metrics such as median load fourth dimension and total page views, presenting data in an interactive 24-hour interval-past-day line graph and basic geographic maps where you tin can hover over specific regions or U.S. states, or switch to a Historical View to compare custom timeframes. The world map colors states and regions with stronger or weaker colors to signify heavier traffic. Pingdom's data visualizations and interactive reports don't provide the particular, customizability or sheer aesthetic amuse equally those offered past AppDynamics or Dynatrace UEM, just they get the job washed.

Digging deeper into reporting, the RUM reporting tab also displays a long list of browser families and types that take interacted with a site, allowing a concern to detect whether its site performs better on one browser over another. There's likewise a pretty bones Platforms tab breaking down user traffic from desktop, phone, tablet, Television set, and bot traffic. This is ane of the only spots on the site where yous'll detect mobile-specific metrics, as opposed to services such every bit AppDynamics or Dynatrace UEM that highlight mobile traffic and platform monitoring breakdowns throughout each level of the dashboard.

Level-Headed in a Crunch

Where Pingdom really shines as a website monitoring service is in its layered alerting structure and in how it handles incident reporting with detailed root cause analysis. When choosing an alerting policy for a specific Uptime, Transaction or RUM Cheque, you're prompted to select a specific Alert Policy and designate particular users to be notified. Alerting policies include Extremely Critical, Normal, and Less Important options, designed to send relevant alerts to the correct individuals at unlike levels of an organization. Next to SmartBear AlertSite Pro, Pingdom had the best alerting of all the website monitoring platforms for your enterprise or SMB.

Through the BeepManager system, alerts can be sent to users with account access. Alerting Endpoints can be set to send alerts to a non-designated user, and a Report Banner can be stuck on a public-facing website to report on a specific Check. BeepManager comes with each tier of Pingdom'due south pricing, though in the Starter edition simply 1 BeepManager user can receive alerts, compared to three for the Standard edition, five for the Professional edition, and fifteen for the Enterprise edition. If you demand more than a scattering of business users to receive alerts, the BeepManager user caps could be a significant barrier to a lower price tier. The alerting schedule tin can also coordinate email, text, and other alerts in-house outside of business hours. The merely caution here is the actress cash to pay for more SMS text alerts.

Subsequently Pingdom has alerted the relevant individuals virtually a website incident or outage, Root Cause Assay reporting confirms and tracks down the source. When an incident is detected, Pingdom e'er runs a 2d test to confirm or deny, eliminating the possibility of a false positive waking one-half a dozen people up in the middle of the dark. Root Cause Assay reporting then gives a rundown of the incident's traceroute, content requests, received lawmaking, test results log, and other filters to find whether it originated somewhere on the front end or backend of the website, or in the server.

Pingdom does everything an enterprise or SMB needs out of a website monitoring service. Some capabilities, such as alerting and root cause analysis, are improve than others, simply there's not much the platform directly-upwardly can't do. Its business organization-relevant insights, UI pattern, overall functionality, and pricing breakdown don't quite measure up to Dynatrace UEM or our Editors' Choices AppDynamics or SmartBear AlertSite Pro, but especially the virtually tech-savvy developers and Information technology professionals within a business concern can leverage Pingdom for full, granular control of their website's monitoring.

Source: https://sea.pcmag.com/pingdom/6781/pingdom

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